Ordering & Payment

Q: Can I buy directly from your website?
A: Yes! All our products are available for purchase directly from our website with transparent pricing. No need to request quotes – just add to cart, checkout, and we’ll take care of the rest.

 

Q: What payment options do you offer?
A: We accept secure payments via Payflex (buy now, pay later), Paystack, Peach Payments, credit/debit cards, and EFT. All payment gateways are safe and encrypted.

 

Q: Can I buy now and pay later?
A: Yes. With Payflex, you can split your purchase into 4 interest-free payments. No credit checks, instant approval, and no waiting.

 

Shipping & Delivery

Q: How long does delivery take?
A: Standard items like chain blocks, electric hoists, remotes, and slings are dispatched the next working day. Delivery timelines may vary for custom or special-order products.

 

Q: Do you offer nationwide delivery?
A: Yes, we deliver across South Africa. You’ll see available shipping options and costs at checkout.

 

Q: Can I collect my order in person?
A: Absolutely. Collection is available from our Boksburg dispatch centre. You’ll receive a notification when your order is ready for pickup.

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Products & Availability

Q: Are your products always in stock?
A: We keep fast-moving items in stock and dispatch them quickly. Some specialised items may require a short lead time. Stock status is listed on each product page.

 

Q: Do your hoists come with certification?
A: Yes. All lifting equipment is load tested and comes with the relevant compliance certification for workplace safety.

 

Q: Can I request custom lifting solutions?
A: Yes. If you need a custom crane, A-frame, or lifting system, contact us for a tailored solution.

 

Returns & Warranty

Q: What’s your return policy?
A: You can return unused products in original packaging within 7 days. Custom or used items are non-refundable unless faulty. View our full Shipping & Returns Policy.

 

Q: Do your products come with a warranty?
A: Yes. Most of our lifting equipment comes with a 12-month manufacturer’s warranty. Warranty details are listed on each product page.

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Technical Support

Q: I’m not sure which product to choose. Can you help?
A: Definitely! Contact our experienced sales team for expert advice tailored to your application.

 

Q: What if something breaks or stops working?
A: We stock spares and provide technical support. If your product is under warranty, we’ll arrange repair or replacement. Otherwise, we’ll assist with parts and servicing.

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Compliance & Safety

Q: Are your products compliant with South African regulations?
A: Yes. All lifting equipment complies with Occupational Health and Safety Act (OHSA) requirements and includes the relevant test certificates.

 

Q: Do you offer load testing or inspections?
A: Yes. We offer on-site load testing and inspections for cranes and hoists. Contact us to schedule a service.

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General

Q: Where are you located?
A: Our head office and dispatch centre is in Boksburg, Gauteng. We also ship nationwide.

 

Q: What industries do you supply?
A: We supply workshops, warehouses, logistics companies, farms, factories, construction sites, and mining operations across South Africa and beyond.

 

Q: How can I contact you?
A: Call us at 011 568 0985 or email us at sales@hoistfactory.co.za. You can also reach out via our website’s contact form.