SHIPPING & RETURNS
Shipping Policy
SA counter to counter or counter to door
Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.
Free shipping applies for orders places during a period when a free shipping promotion is active as shown on the website. The free shipping promotion only applies for orders shipping to an address in South Africa granted that the product weight is not over 5kg and does not have abnormal
dimensions. Products weighing over 5kg and or with abnormal dimensions will be charged standard delivery fee, hoistfactory.co.za reserves the right to choose with which service to send the parcel of an order which makes use of the free shipping promotion.
Return & Exchange Policy
We will gladly exchange any products purchased from us within 10 days of receipt. Please note however that all goods will need to be in the original packaging, condition and unused. We will need to inspect any goods returned before exchange or refund.
Unfortunately, we will not be able to exchange or refund any cut chains, ropes or cables so always confirm your lengths before ordering.